Quote:
Originally Posted by Cityboy
James
I don't believe that your compensation can be doubled up if an airline cancels what was previously a delayed flight. You either get the compensation for a delay or a cancellation but not both as this would seem inequitable.
In the event that your flight was cancelled subsequent to a delay, you would, however, be entitled to ask the airline for 'assistance' according to the regulation. That would include 2 phone calls/faxes together with meals and accommodation in line with waiting for your rerouted/rebooked flight.
Cityboy
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In my view when a flight delays turns out to be a cancellation it is 2 seperate instances and the passenger is inconvinienced twice as opposed to the flight being cancelled from the beginning.
ref :
aticle 3. 2(b) have been transferred by an air carrier or tour operator
from the flight for which they held a reservation to another
flight, irrespective of the reason.
Preamble (12) The trouble and inconvenience to passengers caused by
cancellation of flights should also be reduced. This
should be achieved by inducing carriers to inform
passengers of cancellations before the scheduled time of
departure and in addition to offer them reasonable rerouting,
so that the passengers can make other arrangements.
Air carriers should compensate passengers if they
fail to do this, except when the cancellation occurs in
extraordinary circumstances which could not have been
avoided even if all reasonable measures had been taken.
Here is a real live case involving 3 delays and 1 cancellation.
Day 1. The aircraft was declared delayed 24 hours
Day 2. It turned out the aircraft was taken out of operation and cancelled
A rebooked flight for alternative transport on day 3 was announced
Day 3. The alternative transport was announced 2 hours before departure to be delayed util day 4
Day 4. The alternative transport was delayed 5 hours on departure and 11 hours total on what should have been a direct flight to destination.
So if the regular pasengers on the day 4 flight are compensated why shouldnīt the rebooked passengers be, we share the same inconviniences.
after all 2 wrongs donīt make a right ??